"Where Is My Order?" — How to Reply Automatically and Accurately

"Where is my order?" is the most common question in any online store. The question is simple, but the answer needs three things at once: finding the order, checking the shipment status, and writing a clear message to the customer.

The problem isn't the wording — it's the context

Customers don't want a "we'll check and get back to you" template. They want specifics: where the parcel is, which carrier has it, and when it arrives. That data already lives in BaseLinker — the problem is that pulling it by hand for every email takes time.

Three steps you can automate

• Match the order — by email address or order number.
• Read the status — tracking number, carrier, delivery stage.
• Reply — concise, with a tracking link and an expected delivery time.

What a good reply looks like

"Hi Anna! Your parcel left us on 12 Aug and is out for delivery today. Track it here: inpost.pl/620441882. It should reach your locker by 6 pm." Specific, on-brand, no filler — and sent in seconds instead of minutes.

Takeaway

The parcel question is the perfect first automation: high volume, low risk, and you already have the data. Start here, measure accuracy, then expand to more categories.