For stores on BaseLinker · Shoper · IdoSell
Support email that
answers itself.
Ordo reads every “where is my order?”, looks the order up in BaseLinker, takes the action — status, return, refund — and replies to your customer. You watch it work before you let it work alone.
14:02 · anna.k@…
Hi, I ordered a week ago and still nothing. Where is my package?
14:02 · Ordo
Hi Anna! Your parcel left us on 12 Aug and is out for delivery today. Track it here: inpost.pl/620441882. It should reach your locker by 6 pm.
One email, three moves
01 / READ
Ordo plugs into your support inbox and understands what the customer actually needs — in Polish, English, or 20+ other languages.
02 / ACT
It looks the order up in BaseLinker and does the work: checks tracking, registers the return, triggers the refund. Real actions, not canned answers.
03 / RESOLVE
The customer gets a complete answer in under a minute, the ticket closes itself, and your inbox stays quiet.
You promote it.
It doesn't promote itself.
Every ticket category starts in Copilot: Ordo drafts, you approve. When its drafts stop needing edits, you switch that category to Autopilot — one at a time, based on numbers, not promises. Refunds can stay human-approved forever if that's how you sleep better.
Works with
Pilot program
We're onboarding three stores that get 300+ support emails a month. Free during the pilot, direct line to the founder, and your workflows shape what Ordo becomes. If that's you, leave your email.
We reply within one business day. No newsletter, no spam.